What our clients say about our work and customer services is important to us.
"They did a full office space remodel for us where the old interior was gutted to the studs of the outer wall on the building. They muscled through a tough Covid year where work hours were restricted and supply chain issues slowed things down. But they didn't change the prices and pushed change order adjustments down onto suppliers even when it might have been our fault through miscommunication. They definitely pushed subs to redo work that was less than great at no additional cost to us. They solved several problems thinking on their feet without charging us for changes."
“A very professional and pleasant team of people to entrust your home improvement challenges to. As a architect – now retired – I know how difficult it is to find such high quality service.”
“The entire El Centro team were punctual, professional and diligent. They were quick to respond to any questions and provided feedback and explanations when needed. I’d absolutely recommend them and wouldn’t hesitate to work with El Centro again, thanks guys!”
“I really appreciate your attention to getting my faucet repaired in such a timely manner. Especially at such a busy time (the day before Thanksgiving!). I just noticed that you have a picture of Sadie on your website. Thank you.You guys are awesome!”
“Out of 3 contractors, we selected El Centro to remodel our two bathrooms even though they were not the cheapest. Main reasons – experience/knowledge; responsiveness in providing a quotation and answering questions; a one-stop shop providing end-to-end service, including technical drawings and pulling permits; contractor’s discounts on tiles and fittings passed on to us; and their structured project process which involved lots of up-front prep work (ie no surprises down the road).
El Centro Builders reviewed our requirements and advised on what was do-able to bring the bathrooms of our 1943 home up to 2018 building code. The inspections all passed the first time. They finished our project as scheduled (6-8 weeks per bathroom). Any delays were caused by things beyond their control – permit approval, inspection appointments, delayed delivery of fixtures/fittings. The core team – supervisor (Leszek) and 2 workmen (Victor & Alex) – worked diligently (even on a few Saturdays) to meet schedules, and always with a smile. They are clearly proud of the work they produce. Leszek had no qualms about making the crew re-do stuff which he felt was not up to his standard, things we would have let pass or not even notice. Basically, no short cuts and quality is never compromised. It helped facilitate the project by working from home as I could keep tabs on the daily progress and ask/answer questions immediately. We love our modern and functional bathrooms which make the rest of the house look shabby! We would definitely use Bridges MR again for another project.”
“I would highly recommend Michael Mok and his team at El Centro Builders to work on any scale or style project both commercial or residential. They are an extremely knowledgeable company and clearly have a culture of excellence, professionalism, courtesy, and integrity.”
We did a complete bathroom remodel for one of my clients and El Centro Builders managed the project with incredible organization. Throughout the process, there were no surprises. The communication was clear, the work detailed, and the budget accurate. The entire team, from the top through every subcontractor was easy to work with, always ready to listen – and actually hear – my design requests. Their process far exceeded my expectations.
They kept me extremely well informed at every stage, and they were consistently open to all my questions and requests. The project has just been completed and it is beautifully constructed with the highest-level of craftsmanship.It was a great pleasure to work with them. I enjoyed our collaboration and look forward to working with them in the near future.
“Michael Mok and El Centro has done many jobs, big and small, for me and my clients. They have added a dining room, remodeled 2 bathrooms and replaced all the windows and doors on my personal residence. They are currently gutting and rebuilding my kitchen. They have the eye for design and they always have a creative way to make anything happen. They are super efficient with both time and cost.”
“El Centro Builders and Palo Alto Home Improvements (PAHI) were in the very early stages of merging when I started working with Michael from El Centro. As things progressed with my project I began working with Peter from PAHI. The transition was basically seamless from my perspective – an indication of good organizational skills on their part. When Peter’s crew showed up and began work (right on schedule) I was immediately impressed by the manner with which they went about their work. Thorough, professional, punctual, reliable.I have nothing but praise for the way all of their people performed while they were here. I spent thirty years working on large satellite projects. I’ve seen projects run very well and very poorly. Peter and his people are as good at what they do as the best people I’ve ever worked with.We did a 9’x18′ kitchen remodel that went down to the bare studs. Start to finish was about 6 weeks – one week of which was basically dead time between the templating for the granite counters/backsplash and the installation (my wife and I selected and hired the granite supplier). I’ve heard enough horror stories about remodels gone bad that I pat myself on the back for having the good judgement to hire these guys.They were so good I almost wish I needed to have more work done now that they have finished the kitchen.”
“I’ve worked with Mike three different times. Each time, I trusted his tastes, his sense of value and quality, and his overall professionalism. He has the right balance of listening to my ideas and offering suggestions that worked out nicely. Highly recommended.”
